We Walk Beside You
More than just a service provider — we are your partners, your advocates, and your community. A family-owned NDIS provider that genuinely cares.
Our Story
Who We Are
Dedicated Support and Services is a family-owned, registered NDIS provider established in 2020. Our journey began with a simple but powerful observation: too many people with disability were not getting the genuine, compassionate support they deserved.
We built our organisation on the foundation of treating every participant like our own family member. We don't just "deliver services" — we build lasting relationships based on trust, dignity, shared goals, and genuine care.
Today, we support hundreds of Australians with disability across multiple states — and our mission remains the same: to walk beside you, not in front of you.
"We walk beside you, not in front of you."
— Helen, Founder
Our Journey
Our Story So Far
Founded
Dedicated Support and Services was established with a mission to provide genuine, person-centred disability support.
NDIS Registration
Achieved full NDIS registration and Quality & Safeguards compliance, ensuring the highest standards of care.
Expanded Services
Grew to offer the full suite of NDIS supports including SIL, Specialist Support Coordination and Group Programs.
Multi-City Coverage
Expanded operations to Sydney, Melbourne, Central Coast, Newcastle and Wollongong.
Growing Nationally
Now supporting 500+ participants and expanding to bring quality NDIS support to more Australians.
Our Core Beliefs
Driven by Heart, Guided by Values
These aren't just words on a wall — they are the principles that guide every decision we make and every interaction we have.
- Respect & Dignity
- We listen to you first and treat everyone like family. Your dignity, privacy and choices are always respected — no exceptions.
- Choice & Control
- Your plan, your goals, your way. We empower you to make every decision that affects your life — we just make it easier to achieve.
- Trust & Transparency
- We do what we say we'll do. No hidden fees, no surprises. Honest communication, every time, without exception.
- Inclusion & Belonging
- We celebrate diversity. Every participant, regardless of background, language, culture or belief, belongs in our community.
- Genuine Compassion
- We go beyond the job description. We notice when you're having a tough day, and we celebrate every win — big or small.
- Continuous Improvement
- We are always learning. We actively seek feedback from participants and families to continually improve the quality of our support.
A Community of Care
We Serve All Australians
We are proud to serve families from all cultural backgrounds. Diversity is our strength.
Always Here For You
24/7 phone support and same-day response promise. We answer fast because we know support can't wait.
We Speak Your Language
We'll match you with a support worker who speaks your language so you always feel understood and comfortable.
Join our family
Whether you're a participant looking for support, or a support worker looking for meaningful work — we'd love to hear from you.